IT Service OfferingsIT Services and Solutions developed to help your people and organization become more secure, productive, and engaged
IT Services that Empower
We are constantly looking for new ways to empower our customers and potential customers by making them more secure, productive, and engaged. But what exactly does that entail? We have created a number of Services programs and packages that perfectly encapsulate what it is that we do and how we can positively influence change in your organization’s digital environment. We have programs to help you finally roll out those updates that you’ve been needing for years, services to help get your team on board with the tech changes that have been deployed, full partnerships that allow you to offboard your IT Service needs to us, and much more.
Listed below is a description of each of our IT services that we offer.
There are many ways to utilize these IT Services, so please reach out to us for any questions.
We look forward to working with you!
Create a partnership to prevent issues before they occur
With the state of the technology rapidly evolving by the day, it can be a daunting prospect to be expected to keep up with it on your own. It is a lot to expect of yourself to be an expert on the current state of IT and cloud infrastructures in addition to keeping up with your own evolving field. However, thanks to our Managed Services programs you don’t have to be a jack of all trades when it comes to Information Technology. We bring our whole team and knowledge base to the table, and you and your whole organization will have access to all of the resources that entails.
Through our fully managed flat fee service model, we can assist you by promoting collaboration and empowering your team to be more productive and secure. You will be forming a partnership with us that will provide you with unlimited access to our resources depending on what agreements have been arranged. We offer 8×5 Agreements, wherein we support your IT infrastructure, cloud, equipment, and beyond for regular business hours, and we also offer 24×7 agreements, where no matter what day and time, you can be sure that we will be able to take care of your issues. A server goes down on a Saturday night? No problem! We’re right there with you the whole way. We also offer agreements specific to your organization. With our proactive advisory services, we can prevent issues before they even occur, and through our partnership, you can be sure that you will have an IT partner who understands your organization’s values and structure in and out.
The beauty of these services is that we are not only analyzing, learning, and implementing new technologies into your IT environment, but we are becoming an active part of your organization and acclimating to your company culture. We will be there for every change, pivot, and evolution of your organization and will adapt along with you.
Let’s team up.
Project planning and deployment
Have you been pining for the day you can finally begin your organization’s journey to the cloud? Have you been wishing you could say goodbye to that old, antiquated phone system and embrace the collaborative functionality of current technologies? With our project planning and deployment services, your IT dreams will come true.
The digital transformation is an inevitable wave that is encompassing the way all businesses and organizations run around the world. Because of this, organizations are constantly being forced to adapt their technology and IT environments in order to maintain relevancy, promote efficient data storage, and protect their organizations from the newest and most intense security concerns. With our Professional Services programs, you will receive all of our expertise surrounding the current state of the digital transformation. We will evaluate and analyze your IT environment and plan out projects with you to guarantee that you will be up to date and not left behind by the digital transformation.
Not only that, but we will be there alongside you for the entire project deployment and implementation. From briefing and blueprinting, to deployment and adoption we will ensure that every step of the way will be smooth and catered to your organization’s needs. This way you will be sure that your whole team will have a grasp of how to utilize the equipment and changes that have been made. Don’t let the digital transformation eat your organization alive: Adapt!
Briefing and Immersion Sessions
Examine and acclimate to your IT environment
Oftentimes it can be difficult to pinpoint exactly where the pain points in your organization’s IT Infrastructure lie. With so many moving pieces and dozens to hundreds of different users, finding where issues originate from can often seem like an insurmountable task. That’s where we come in.
We curate focused Briefing and Immersion Sessions that include an evaluation of your current Information Technology environment, hands-on training demonstrations, and custom workshops. This grants organizations with the knowledge that they need to succeed within their IT environment. You can expect to gain full access to the knowledge base encompassing the functionality and adaptability of your hardware, software, cloud services, and beyond. We put you in the driver’s seat and allow you to test drive the different technologies and services that we offer including Office 365, Sharepoint, Windows 10, and more.
Training and Adoption
Become empowered for success
It’s not enough to just get your organization prepared and set up for the digital transformation. You can have the most up to date cloud computing technologies, have the most efficient productivity software installed on all of your devices, and be preparing for projects down the pipe, but unless you and your users are unable to actually operate and navigate the equipment and environments, you will not be able to succeed.
With our Training and Adoption services you can be rest assured that you will not just be receiving top of the line tech but that everyone in your organization will have the resources to be able to implement them into their daily workflow. Your users will be empowered to use each and every aspect of the tech that has been rolled out.
These Training and Adoption services include hands-on training, access to Quick Help video training, thorough and easily accessibly documentation, and much more.
Assessments, Planning and Design
Develop and implement deployment strategies
Rolling out new IT equipment can be a tricky process. At first you might underestimate the amount of consideration that goes into a successful deployment. It’s easy to think it would be as simple as buying a few new desktops, a new server, plugging them in, and calling it a day, but there are a great number of factors that this method would ignore and would result in unnecessary maintenance down the road. By utilizing our Assessments, Planning and Design services you are guaranteed success in deploying new equipment into your IT environment.
In order to empower our clients, we go to great lengths to make sure that our strategies are specifically designed for their organization and their needs. We recognize that what might be right for one organization might not be right for the other. We determine an organization’s needs based on their size, communication strategies, storage, software, and hardware needs, budget, and a number of other factors. By assessing the habits developed by your current users we will develop strategies and design an efficient deployment roadmap that will give you a clear picture of how your technologies will fit into your daily functions for years to come.
The deployment strategy will always be heavily discussed and planned out alongside the organization’s leadership team. We don’t have one set way of going about deployment — you will always have a say, and will be an integral part of every step.
Change and Project Management
Analyze, identify, and act upon trends
There’s no room to get comfortable when it comes to the changes in the IT world. The trends are constantly evolving and it only seems to be going faster and faster as the years go on. New advanced programs and dangerous threats are popping up every day, and your organization needs to be ready to adapt to these changes. If you want to stay relevant in this turbulent climate, it should not be about keeping up with these trends, but predicting them and implementing them before the competition does.
We offer Change and Project Management services that ensure that you will be ahead of the curve in the cloud era and beyond. No matter what direction the tech world is going in, we will keep you updated and plan out projects that are relevant in the ever-evolving age of the digital transformation and is in line with your organization’s growth.
With our analytics services and threat detection and management services you can be sure that not only are you getting the most out of your current technology, but you are also ready for the future and your data and users are protected along the way.
Ready to get started?
Get in touch with Metro Detroit’s Premier Microsoft Gold Partner.