Your Phone System, Managed by Microsoft Voice Experts
We handle the ongoing administration, monitoring, and support of your Microsoft Teams Phone environment. From user onboarding and number management to call quality and emergency calling, our team keeps your voice platform healthy so your people can focus on the conversations that matter to your business.
Lighten the IT Load
Hand off moves, adds, changes, and voice troubleshooting to a dedicated team of Teams Phone specialists.
Keep Calls Flowing
Proactive monitoring and call quality analysis catch issues before your callers notice them.
Optimize Every License
Ongoing license validation and optimization recommendations keep your spend aligned to actual usage.
Day-to-Day Administration, Off Your Plate
Your phone environment is constantly changing. New employees join, roles shift, numbers move, and services evolve. Our team handles the administrative work behind the scenes, helping ensure users, numbers, and calling services stay organized, accurate, and aligned with how your business operates.
- User onboarding and offboarding
- License assignment, validation, and optimization
- Phone number management and moves/adds/changes (MACs)
- Number porting coordination and CNAM management
- Calling Plan, Operator Connect, and Direct Routing support
Spot Call Quality Issues Before Your Callers Do
Dropped calls and choppy audio erode trust fast. We monitor your environment through the Microsoft Call Quality Dashboard, analyze trends, and escalate directly with Microsoft and carriers when something is off. You get regular call quality and usage reporting, plus recommendations that keep the platform improving.
Did You Know?
Nearly 1 in 5 business leaders say they have lost business because of poor communication.
(Source: Grammarly, 2024 State of Business Communication, conducted with The Harris Poll)
Call Flows That Match How Your Business Works
Auto attendants, call queues, business hours, holiday schedules, and voicemail all need to reflect how your organization actually operates. We design, manage, and update your call flows, from simple routing changes to complex queue optimization with the Teams Queues App, so callers always reach the right person.
Emergency Calling, Configured Correctly
E911 is not a place to guess. We configure and validate emergency calling, manage locations for hybrid and remote workers, and support dynamic E911 for organizations with multiple sites or dispatchable location requirements. Your people can work from anywhere with confidence that emergency calls will route correctly.
Real Support From People Who Know Teams Phone
When something breaks, you skip the generic help desk script. You get Tier 2/3 voice support for devices, softphones, and Teams calling, plus an assigned Customer Success Team that includes a Customer Success Manager and a Voice Engineer. Quarterly technical reviews keep your voice strategy moving forward, and we document what we do so your team is never in the dark.
Pick the Level of Service That Fits
Managed Teams Phone is available in three tiers, billed per user per month.
| Essential | Advanced | Premium | |
|---|---|---|---|
| Platform administration, licensing, MACs, and number management | ✓ | ✓ | ✓ |
| Basic auto attendant and call queue management | ✓ | ✓ | ✓ |
| Voicemail, shared calling, delegation, and eFax support | ✓ | ✓ | ✓ |
| Basic emergency calling (Static E911) | ✓ | ✓ | ✓ |
| Desk phone, common area phone, and softphone support | ✓ | ✓ | ✓ |
| Assigned Customer Success Team and quarterly technical reviews | ✓ | ✓ | ✓ |
| Advanced auto attendant and call queue management with optimization and analytics | ✓ | ✓ | |
| Advanced emergency calling (Dynamic E911) | ✓ | ✓ | |
| Call quality dashboard management, analysis, and usage reporting | ✓ | ✓ | |
| Teams Queues App, analog device, and multiple carrier support | ✓ | ✓ | |
| Documentation for audits and compliance | ✓ | ||
| Third-party SMS/MMS messaging and attendant console management | Add-on fee | Add-on fee | ✓ |
| Monthly recurring charge (per user) | $8 | $12 | $18 |
Extend Teams Phone Even Further
Round out your voice platform with supported third-party services, managed by the same team:
SMS, MMS & Advanced Messaging
Business texting and WhatsApp inside Teams, using the same numbers customers already call.
Attendant Console
A modern receptionist console that replaces traditional PBX operator switchboards.
Contact Center (CCaaS)
Certified third-party contact center platforms integrated with Teams Phone.
Compliance Recording
Capture calls, meetings, and queues to meet regulations like HIPAA, MiFID II, and GDPR.
Teams Phone & PSTN Licensing
Teams Phone, Teams Rooms, and Operator Connect licensing delivered as one offering.
The Trusted Experts in Microsoft Teams Phone
Apex Digital is a Microsoft Solutions Partner focused exclusively on Microsoft technologies. From Teams Phone implementation and optimization to ongoing managed services, our Metro Detroit team brings 25 years of experience and a 98% customer satisfaction rating to every engagement. We manage the platform, the carriers, and the vendors, so you have one number to call when you need help.
